About Fibre Naturelle

Creating new and exciting textiles for the interior design trade worldwide.


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    Customer care

    Fibre Naturelle wants to give you the best experience possible. Whether placing an order, enquiring about technical specifications or asking for advice regarding any of our products, our knowledgeable sales team are ready to take your call and are happy to help. We are a business to business company and encourage members of the public with general enquiries relating to any of our products to contact their local accredited retailer for further information. Please check our Retailers page and enter your postcode or town.

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    Sample service

    We offer a dedicated ‘in house’ sample service for all of our clients needs. Just login, add samples to your basket, complete the checkout process and they will be dispatched via Royal Mail the next day. Alternatively, you can call our sales team or send us an email. Members of the public should contact their local accredited retailer who can order free samples and offer a complete service including advice on design, quantities required and make up. If you do prefer to order direct, a charge of £0.75 per sample is payable at checkout – delivery is free.

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    Order processing

    All orders are quality checked before leaving our facility by expert staff with many years experience in the industry. Each member of staff has had extensive training and possesses a real ‘in depth’ knowledge of our fabric collections. Great care is taken to get the process right: from choosing the correct fabric for the client (including any specific requirements such as matching colours and patterns, working to repeats and specific cuts) right through to the way an item is packaged, ensuring that the fabric meets our high standards and arrives at the client in perfect condition.

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    Distribution

    We do our absolute best to complete orders as quickly and efficiently as possible. With a ‘live’ system, the moment your order is placed our warehouse team are notified and the process of picking, cutting and dispatch begins. All orders are sent with UPS on a next day service as standard (UK only) which can be easily upgraded to an express a.m. service if required. Our tracking system ensures that clients can be updated with information on dispatched items where necessary.